Refund & Replacement Policy

Grow kits are a living product with actively developing mycelium, so our return terms differ from standard goods. Below we explain when a replacement or refund applies, and when a return is not possible. If there is a problem, please contact us as soon as possible after receiving your parcel.

1. Contact us about an issue

If you have a problem with your order, write to contact@shroomsy.eu with your order number and a description of the issue, ideally with photos. We respond on business days.

2. Condition on delivery

Grow kits are packed and shipped in sterile condition. If the parcel is damaged, the bag is torn, or there are signs of water damage on arrival, contact us within 48 hours of delivery with photos of the packaging and the product.

3. Customer responsibilities

The buyer is responsible for: checking that purchasing and possessing grow kits, spores, or mycelium complies with the law in their country; ensuring the parcel can be collected at the given address or pickup point without unreasonable delay, since mycelium is a living material sensitive to extended time in transit; and following the enclosed instructions.

4. Exclusion of the right of withdrawal

Under Article 16(d) of Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to goods liable to deteriorate or expire rapidly. Grow kits contain living mycelium that continues to develop from the moment of dispatch, so we do not accept returns once an order has shipped. Full terms are set out in our Terms & Conditions: https://shroomsy.eu/terms-and-conditions.

5. Defects and replacements

If a product arrives damaged in transit, or is defective through our fault (for example, contamination already visible when the package is opened), report it within 48 hours of delivery to the address in section 1, including your order number and photos. After reviewing the report, we offer a replacement grow kit or a refund, depending on availability and the nature of the issue.

6. Limitations

We are not liable for issues arising from: improper storage or handling after delivery, contamination that occurred on the buyer's premises, weather conditions during transit beyond our control (heat or frost) where the buyer chose delivery despite a weather warning, or a parcel held or refused by customs or postal authorities in the destination country.

7. Complaints

Complaints about quality or conformity with the order description can be sent to contact@shroomsy.eu. We handle complaints within 14 days of receipt. Full details are set out in our Terms & Conditions: https://shroomsy.eu/terms-and-conditions.